Frequently Asked Questions

Frequently Asked Questions

Do you accept insurance?

Yes, we accept most major insurance plans including Blue Cross Blue Shield (BCBS), Aetna, UnitedHealthcare, Cigna, Humana, Oscar Health, Ambetter, Molina Healthcare, Superior HealthPlan, Community Health Choice, Medicare, and Tricare. We recommend contacting your insurance provider to verify your mental health benefits before your first appointment. Our staff can also help verify your coverage.

How much does therapy cost without insurance?

Our self-pay rates are $200 for an initial evaluation (60-90 minutes) and $150 for ongoing therapy sessions (45-50 minutes). Psychological testing fees vary based on the complexity of the evaluation, typically ranging from $500-$2,500. We offer a sliding scale for clients who qualify based on financial need. Payment is due at the time of service.

What happens during the first appointment?

Your first appointment is an intake session where your therapist will gather information about your background, current concerns, and therapy goals. This session typically lasts 60-90 minutes. You'll discuss your symptoms, medical history, family history, and what you hope to achieve through therapy. Together, you'll develop a treatment plan tailored to your needs.

How do I schedule an appointment?

You can schedule an appointment by calling our office at (984) 254-6390, emailing demo@psyfiassist.com, or using our online booking system on our website. New clients are typically scheduled within 1-2 weeks. If you have an urgent need, please let us know and we'll do our best to accommodate you sooner.

Do you offer telehealth appointments?

Yes, many of our providers offer telehealth appointments via secure video conferencing. Telehealth is available for therapy sessions and psychiatric medication management for clients located in Texas. Psychological testing must be conducted in-person at our office. Our telehealth platform is HIPAA-compliant to ensure your privacy.

What is your cancellation policy?

We require 24 hours notice for cancellations or rescheduling. Cancellations made with less than 24 hours notice or no-shows will be charged a $100 late cancellation fee. This fee is not covered by insurance. We understand emergencies happen, and exceptions may be made on a case-by-case basis.

How long does therapy typically last?

The duration of therapy varies depending on your individual needs and goals. Some clients benefit from short-term therapy (8-12 sessions) focused on specific issues, while others may engage in longer-term treatment for complex or ongoing concerns. Your therapist will work with you to regularly assess progress and adjust the treatment plan as needed.

What types of psychological testing do you offer?

We offer comprehensive psychological and neuropsychological testing including: ADHD evaluations for children and adults, autism spectrum disorder (ASD) assessments, learning disability evaluations, giftedness testing, cognitive assessments, personality assessments, and neuropsychological evaluations for memory concerns or brain injury. Testing typically involves multiple sessions and includes a detailed written report.

Do you work with children?

Yes, several of our providers specialize in working with children and adolescents. We offer individual therapy, play therapy, and family therapy for young clients. We also provide ADHD evaluations, autism assessments, and learning disability testing for children. Parents are actively involved in their child's treatment.

What should I bring to my first appointment?

Please bring a valid photo ID, your insurance card (if applicable), completed intake paperwork (sent before your appointment), a list of current medications, and any relevant medical records or previous psychological evaluations. If you're bringing a minor, please bring their insurance card and complete consent forms.

Is therapy confidential?

Yes, therapy is confidential. We follow strict HIPAA guidelines to protect your privacy. Information shared in therapy will not be disclosed without your written consent, except in cases required by law (such as imminent danger to yourself or others, child/elder abuse, or court orders). We'll discuss confidentiality in detail during your first session.

Do you prescribe medication?

Yes, Dr. Priya Sharma, our Psychiatric Mental Health Nurse Practitioner, provides psychiatric evaluations and medication management. She works collaboratively with our therapists to provide integrated care when medication is part of your treatment plan. Medication management appointments are available both in-person and via telehealth.

What is EMDR therapy?

EMDR (Eye Movement Desensitization and Reprocessing) is an evidence-based therapy for trauma and PTSD. It uses bilateral stimulation (such as eye movements) to help the brain process traumatic memories. EMDR can be highly effective for anxiety, phobias, and distressing life experiences. Dr. Sarah Chen is trained in EMDR and offers this treatment.

Do you offer couples counseling?

Yes, we offer couples counseling with Elena Rodriguez, LCSW, and Michael Torres, LMFT. Both use evidence-based approaches including Gottman Method and Emotionally Focused Therapy (EFT). Couples therapy can help with communication issues, conflict resolution, rebuilding trust, premarital preparation, and navigating life transitions together.

What ages do you treat?

We treat clients across the lifespan. Our providers work with children (ages 6+), adolescents, adults, and older adults. Some providers specialize in specific age groups - for example, Amanda Walsh focuses on children and teens, while Dr. Rachel Kim specializes in adult and geriatric neuropsychology. Please check each provider's profile for their specific age range.