Privacy Policy

Scope & Definitions

This is a visitor‑facing summary. Logged‑in customers can access the full policy in app.

Clinical & Emergency Use

PsyFi is used by organizations, their staff (for example, clinicians and intake teams), and—when they deploy our chat widget—by their patients and prospective patients to ask questions, complete intake, and request appointments. We do not monitor individual conversations in real time, and we do not operate a crisis line or emergency response service.

Clinical decisions and safety checks remain with your organization. AI‑assisted summaries or suggestions are meant to support, not replace, professional judgment, and should be reviewed before being used in records or client communication.

If you are in crisis or worried about someone’s immediate safety, do not rely on PsyFi—call 911 (or your local emergency number), go to an emergency room, or contact a crisis hotline instead.

Information We Collect

• Account & contact data you provide (e.g., name, email).
• Usage and device data (IP, logs) to secure and operate the Service.
• Customer content, which may include PHI when a BAA is in place.

How We Use Information

• Deliver and improve the Services (intake, scheduling, reports).
• Support, billing, security, and compliance with law.
• Analyze de‑identified/aggregated data for quality and features.

Sharing & Disclosure

• With your organization admins and authorized users.
• With subprocessors under contract (and BAAs where applicable).
• As required by law or to protect rights and safety.

Security

TLS in transit, AES‑256 at rest, RBAC, SSO/MFA, logging, and backups. See our Security & Compliance page for details.

Your Rights

Access, correction, deletion (as permitted by law and the BAA). For PHI, contact your provider; for account data, email privacy@psyfitechnologies.com.

Contact

privacy@psyfitechnologies.com